To help expedite the e-journal ordering process, EBSCO's Publisher Services department now collects the required registration numbers for customers from publishers. This time-saving service keeps customers from having to search for registration numbers in order to verify e-journal subscription information or to gain access at publisher Web sites.

After determining which publishers require registration numbers, Publisher Services targets new orders that require a registration number, receives the number from the publisher and in turn, e-mails it to the appropriate library staff member.

Publisher Services also expedites e-journal orders through its arrangement with more than 400 publishers and fulfillment houses to accept orders via e-mail. Additionally, the department may handle the registration process for e-journals and communicate a library's IP address updates to publishers.

"Each day we continue streamlining and improving our processes to get these orders processed faster," said E-journals Customer Service Supervisor Bethany Smith. "These new procedures will help us continue to provide valuable services for the library community."

"I want to thank EBSCO for sending this informational e-mail and detailed instructions for activating our account," said Lola Stretsky, Auraria Library, University of Colorado at Denver. "I wish we had received the same conscientious customer support from others for journal titles that we subscribe to."

EBSCO has also recently doubled the size of its staff that provides support for EBSCO's e-resource access and management services. All new members of the User Services department have extensive Web customer service experience.

Each Support Representative receives training in library basics, customer service procedures and individual instruction on the specific service he/she supports. Each new representative is also paired with an experienced User Services staff member who serves as a mentor.

EBSCO Subscription Services, EBSCO Publishing and EBSCO Book Services form the EBSCO Information Services group. EBSCO is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, research database development and production, online access to more than 100 databases and thousands of e-journals, and e-commerce book procurement. EBSCO has specialized products and services for academic, medical, government, public and school libraries as well as for corporations and other organizations. EBSCO maintains a comprehensive database of more than 282,000 serial titles and upholds active relationships with more than 60,000 publishers worldwide. 2004 marks EBSCO's 60th year of serving the library and business communities. For more information, visit www.ebsco.com.

Contact: Rebecca C. Walden Corporate Communications Office: (205) 980-6794 Cell: (205) 281-7111 rwalden@ebsco.com

Release Date: Jan. 9, 2004