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A CROWNing Achievement
Doing “Whatever It Takes” to Put the “Customer First” Earns Crown Products Awards and Accolades
Bob Bickert, general manager of Crown Products with Award

Five hours in the back of a UPS truck in 100-degree weather, sorting through boxes to find a small order to get it on a plane, just so it will be on time…Bob Bickert, general manager of Crown Products, knows what it means to do “whatever it takes” to put the “customer first.”

Recently, Crown Products received the Supplier Star Award of Merit from the Promotional Products Association International (PPAI). This was the seventh time overall, and sixth consecutive year for Crown to be honored with the No. 1 or No. 2 spot for this award. The company’s Web site also received a PPAI award for Technical Innovations/E-commerce.

 





“Corporate Logo” magazine ranked Crown No. 5 in both overall favorite supplier and best customer service categories. The company ranked ninth for best writing instrument supplier. And if those awards were not enough, Crown also found itself a finalist for the Advertising Specialty Institute Distributors’ Choice Awards in five categories: writing instruments, drinkware – plastics, food & gifts, business accessories and golf.

Bickert hopes these recent awards, although a reflection of past work, will serve as tools for the future, telling of Crown’s commitment to quality and service. “I want our customers to know that customer service is the backbone of what we do. I want these awards to build pride in our employees,” he said.

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