In November, MetaPress held its first-ever client forum at EBSCO International Headquarters. The event focused on the services MetaPress provides to publishers and allowed MetaPress to gain a better understanding of its customers’ needs. As Faculty Information Consultant of Learning and Information Services, Lesley Crawshaw, a librarian from the University of Hertfordshire in England, was invited to the forum to share her personal experiences as a librarian working with online access, maintaining accounts and finding information.

By providing clients the opportunity to speak face-to-face with representatives from the institutions that use their resources daily, MetaPress hopes to better serve the interests of both parties. “To do our jobs more effectively, we want to find ways publishers can improve communication with institutions that have their resources,” Crawshaw said. “It’s also interesting to see the other side of the publisher-institution equation, the other perspective.”