Publisher Support

Technical Specifications

Preferred File Formats:

  • MP3 (160 kbps or greater) 

Incoming audio files must meet minimum requirements:

  • 44.1 kHz Sampling Range
  • 16-Bit Audio

A JPG of the cover image is required with audiobook submissions. 

  • 1200 pixels wide by the proportional height;150 dpi; RGB mode


FAQs for Audiobooks

  • How do I obtain a report of all of my titles available on EBSCO‚Äôs platform?

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    Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include as many details as possible related to the request.

  • How do I adjust the price of my eBook or audiobook?

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    In order to update your prices, please submit a metadata update to our FTP using our metadata template or ONIX. Please include all of the information required when submitting metadata for a completely new title. For efficient processing, the metadata file should include “update” in the naming convention, for example: EBSCO-Oct_2013_Update.xlsx.

  • How do I reinstate a title on EBSCO's platform?

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    In order to reinstate a title you’ve previously withdrawn from sale, please notify your direct PCM contact or submit your request through our Publisher Contact Form

  • How do I get information about payments or royalties?

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    Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include the month/quarter for which you would like sales information. Please also note that sales reports are only generated when a sale is made.

  • I am interested in announcing my partnership with EBSCO.

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    Thank you for your partnership! Please see our promotional site for logos, marketing brochures, and additional support information.
     

  • Where can I find technical support for EBSCOhost?

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    If you are having difficulty accessing our databases at a subscribing institution with a username and password, or have a security concern, please contact your system administrator or view our technical support site.

  • Can you provide me with access to view my titles on EBSCOhost?

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    Open access to our databases is not available; therefore we are not able to provide a direct link to publisher content on EBSCOhost. For more information, please email our Publisher Satisfaction Group. 

  • I would like to review a copy of my contract or have a question about my licensing agreement.

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    If you have any questions relating to your licensing agreement, please notify your EBSCO business contact or email our Publisher Satisfaction Group. 

  • What is an FTP site?

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    FTP stands for “File Transfer Protocol” and is an internet site where you upload your PDFs and available metadata. We will supply you with credentials (the host, username and password). You can log-in, and then drag and drop your PDFs onto the FTP. These files will be mirrored to EBSCO’s server and our Content Management team will retrieve them for processing.   

  • How do I submit a replacement file if there is a problem with my original submission?

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    Resubmit replacement tracks via FTP. Replacement files should be labeled with “_replacement” in the file name if possible.

  • How do I make updates to my metadata?

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    Please make updates to your metadata in an Excel file and load it via TitleTrack or FTP. Please include full record information for each title being updated. For efficient processing, the metadata file should include “update” in the naming convention, for example: EBSCO_Oct_2013_Update.xlsx.

  • Where can I find help if I am experiencing difficulty using your FTP?

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    Please visit our eBook & Audiobook FTP Instructions in the Quick Links for detailed information about using our FTP. If you need assistance with your username and password, please submit a request for this information through our Publisher Contact Form.

  • The print edition of my book already has an ISBN. Can I use the same ISBN for my audiobook?

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    The print ISBN is associated with the print format of the title. A unique electronic ISBN (eISBN) for audiobooks is required.