Please email your original metadata and corrections to your direct PCM contact or to email eBook PCM.
Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include as many details as possible related to the request.
In order to update your prices, please submit a metadata update to our FTP using our metadata template or ONIX. Please include all of the information required when submitting metadata for a completely new title. For efficient processing, the metadata file should include “update” in the naming convention, for example: EBSCO-Oct_2013_Update.xlsx.
In order to reinstate a title you’ve previously withdrawn from sale, please notify your direct PCM contact or submit your request through our Publisher Contact Form.
Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include the month/quarter for which you would like sales information. Please also note that sales reports are only generated when a sale is made.
Thank you for your partnership! Please see our promotional site for logos, marketing brochures, and additional support information.
If you are having difficulty accessing our databases at a subscribing institution with a username and password, or have a security concern, please contact your system administrator or view our technical support site.
Open access to our databases is not available; therefore we are not able to provide a direct link to publisher content on EBSCOhost. For more information, please email our Publisher Satisfaction Group.
If you have any questions relating to your licensing agreement, please notify your EBSCO business contact or email our Publisher Satisfaction Group.
Please visit our eBook & Audiobook FTP Instructions in the Quick Links for detailed information about using our FTP. If you need assistance with your username and password, please submit a request for this information through our Publisher Contact Form.
FTP stands for “File Transfer Protocol” and is an internet site where you upload your PDFs and available metadata. We will supply you with credentials (the host, username and password). You can log-in, and then drag and drop your PDFs onto the FTP. These files will be mirrored to EBSCO’s server and our Content Management team will retrieve them for processing.
Replacement files should be labeled with “_replacement” in the file name if possible and delivered to our FTP. If using Title Track, please list replacement file details in the submission notes section when creating a submission. If using the FTP site, please email replacement file details to your PCM contact or to eBook PCM.
Please make updates to your metadata in an ONIX or Excel file and load to our FTP. Please include full record information for each title being updated. For efficient processing, the metadata file should include “update” in the naming convention, for example: EBSCO_Oct_2013_Update.xlsx.
The print ISBN is associated with the print format of the title. A unique electronic ISBN (eISBN) for electronic format eBooks is required.
Yes, we require a unique electronic ISBN (eISBN) for all eBooks.