2017 EBSCO Subscription Management Services Customer Service Survey Highlights

Workflow | August 16, 2017

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EBSCO is offering libraries a summary of the results from the 2017 Subscription Management Services Customer Service Survey.

Customer service has been a core value for EBSCO since the company was founded almost 75 years ago. With the rapidly-evolving needs of our customers today, that commitment is more important than ever. The responses to our recent 2017 Subscription Management Services Customer Service Survey reveals how our customers assess our performance as their service provider for e-journal, e-package and print subscriptions.

We believe excellent, personalized service is still the core of our business.

EBSCO’s Vice President of Operations for the Subscription Services Division, Bowen Thagard says the survey provides EBSCO with important insights that help with continual improvements.  “We are appreciative to the more than 1,000 customers who took the time to provide valuable feedback about our subscription management services. Over the past several years EBSCO has invested significant resources to systems and workflows that assist customers in the management of their subscriptions, particularly in electronic format. We believe excellent, personalized service is still the core of our business.”

See the infographic for a summary of the 2017 EBSCO Subscription Management Services Customer Service Survey.

Download the Infographic

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