EBSCO Heightens Precautions Related to COVID-19

News | March 13, 2020

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In line with recommendations from United States and international health organizations, EBSCO is evolving its global safety guidelines for employees in order to help reduce the spread of coronavirus (COVID-19).  

Safety Precautions: 

EBSCO is taking heightened precautions, especially in U.S. states, countries or regions that have declared a state of emergency. Among directives such as eliminating in-person meetings, the latest updates to our employee policy include travel bans to/from/within the U.S. states and countries that have declared emergency, as well as new remote work requirements.  These new remote requirements affect multiple EBSCO offices around the world, including EBSCO Information Services’ headquarters in Ipswich, Massachusetts. The State of Massachusetts is among those that have declared emergency, and as such, we are taking this proactive step to help ensure the health and safety of our team members. 

Upholding Service Availability and Levels of Support: 

Please be assured that these additional safety precautions will have no interruption to product availability and no impact to the level of service and support that you have come to expect from EBSCO. As a company largely engaged with providing electronic resources within a modern, cloud-based environment, we are naturally (and by design) in a situation where we are not reliant on any one location to maintain products and services. Furthermore, service, support, and account representative availability remains unchanged. Large portions of these groups have been working remotely on a regular basis for quite some time. 

Hard Copy Materials: 

If you are in a situation where your campus cannot accept print books from GOBI, GOBI stands ready to support and partner with our customers to discuss their individual situation to find the best solution to meet their need. For example, with many universities moving to exclusive online instruction, consideration of adjusting profiles to e-only preferred would help avoid hard copy disruption and maximize monograph online availability for research and class instruction support. Feel free to reach out to your GOBI representative for assistance. 

If you are a JETS customer receiving shelf-ready print journals and your location cannot accept these shipments, EBSCO is ready to support your needs. This may include having EBSCO hold shipments and store these journals for a period of time until you are ready to accept these items. Please reach out to your EBSCO journal services representative to make appropriate accommodations. 

Going Forward: 

Our policy for employees will adapt as needed as new details come to light. Additionally, EBSCO has plans to proactively assist customers through a variety of support programs related not just to the virus itself, but to areas of timely importance, such as best practices for optimizing distance learning. We will share materials and details as they become available.   

We wish the best for health and wellness to you, your colleagues, family and friends. 

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