Four Library User Challenges to Address
For the library user, conducting research can be challenging. Find out ways your library can help ease these library user challenges.
For the library user, conducting research is often similar to navigating a challenge course. From knowing where to begin once on the library website, to navigating search results, and then finding the right content, it is these library user challenges which can impede successful research outcomes and potentially undermine your library’s mission. So how can your library remove these obstacles and create an optimal research journey?
Navigating the Library Website
Building the right collection is the foundation to your library, but it’s your library website that serves as the “digital” doors to your house. If your users have a hard time finding and opening those doors, your library has already lost. The library website is one of the most common library user challenges and often the most overlooked. Your website is the first library user challenge and could be their last.
The library website should reflect key user experience principles to make research easier. Common principles include a responsive website which fits on any screen size, a website that follows an “F-shape” pattern with the most important element, which in the case of libraries is placing the search box front and center. This placement triggers recognition in your users to begin their search. Action-oriented language is also a key element to help the library user. Keep language concise, clear and stay away from “library-ease.”
For the library user, logging in to access library resources and services is of critical importance, but having to re-authenticate again and again is a small task that grows into a tiresome library user challenge. Your library users’ workflows are changing; no longer are they reliably connected to the institution’s network when accessing resources. Overcome this library user challenge by implementing a single sign-on solution that allows the library user to move from resource to resource without re-entering their credentials.
Discovery of the Collection
Library users expect and want to be led to the most relevant content in the most expedient way with minimal effort. Leading them down the path to trustworthy research depends on both the content sources and the technologies that provide a smooth and unbiased entry-point to the library’s collections — this is where a premium discovery service comes into play.
Linking to Content
Direct access to the full text of articles or e-books is another library user challenge that requires attention. Your users want full-text linking whenever they are researching. Their concern is not from WHOM they are accessing the full text, but HOW they are accessing it —all that matters to your library user is that the connection to full text is direct and can be accessed from the tool in which they are already conducting their research. Having the ability on the backend to configure your full-text linking helps address this problem, but you also want state of the art linking to get users to full text without traditional linker menus. Without these options, your library users will be faced with conducting the same search again and again.
Creating better visibility of your library collections, enhancing the library’s web presence, refining the authentication method, improving the discovery service and providing ways to access the collections will knock down these four library user challenges. Download our interactive e-brochure to learn more about how technologies can support your users to have a successful research journey
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