Get to Know Maria, An Academic Library User

Library Resources | December 20, 2017

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Academic library users depend on the successful delivery of library services. We created Maria to help explain the issues impacting the user experience.

Meet Maria, a typical academic library user who represents the hundreds (and maybe even thousands) of students that access your library resources daily. Maria is an amalgam of all your library users ― intermediate research skills with non-traditional expectations about how and when they access information.

There are some key elements needed to match today’s academic library user’s needs. First is the library website. Think about all of the places a college student conducts research ― from their dorm room, to a coffee shop, maybe even on the go ― users want to look up information on their smartphones when and if an idea strikes. To meet these demands, an easy-to-use library website that maintains a consistent user experience is crucial.

To meet these demands, an easy-to-use library website that maintains a consistent user experience is crucial.

A second key element is discovery and access to full-text content. When an academic library user searches your collection, they expect relevant results and ways to filter to specific content like the full-text articles. The less frustrating the experience, the more inclined a user is to stay on the library site and come back again.

Authentication is also a big component for easy research. Think about password fatigue when it comes to your everyday digital life. Now think about how annoying that is for an academic library user like Maria if they are asked for their credentials again and again when trying to access content on a publisher platform. A seamless, single sign-on solution allows your academic library users to click and open multiple full-text articles in a new browser window.

Watch the video to learn all about what makes research easy for users like Maria and how she compares to those academic library users whose research path is less than optimal.

 

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