Three Things to Know About the Customer Service Portal in EBSCONET

Workflow | November 13, 2018

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Learn about the customer service portal in EBSCONET and how it provides customers with a streamlined workflow to help manage subscriptions and the ability to communicate with their customer service representative in one central location.

EBSCONET® Subscription Management, the platform that allows customers to select, acquire, integrate, administer, evaluate and renew resources, has new features that provide customers with greater efficiency and a better user experience. One of the newest features in EBSCONET is the customer service portal.

The customer service portal provides customers with a streamlined workflow to help manage subscriptions and the ability to communicate with their customer service representative in one central location. Below are three things to know about the customer service portal in EBSCONET. Customers can:

  • Initiate service requests at the order level, or submit general questions
  • View service requests and statuses centrally in the portal or at the order level
  • Receive alerts when changes or updates are made to service requests 

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