EBSCO Information Services’ Carol Seiler, MLS, Account Services Manager and Anne Campbell, Library Automation Manager, recently wrote an article in Against the Grain, “EDI: Understanding the Benefits of EDI and Tips for a Successful Implementation.” The article explores Electronic Data Interchange (EDI), and the benefits of implementing it in the library.

Learn about the customer service portal in EBSCONET and how it provides customers with a streamlined workflow to help manage subscriptions and the ability to communicate with their customer service representative in one central location.

It’s National Customer Service Week! Meet Mindy Ransom, one of EBSCO’s customer service representatives for the Subscription Services Division in the U.S.

Check out the EBSCO 2019 Serials Price Projection Report, which EBSCO produces to help customers with budgeting for the renewal season, and read about market dynamics that impact the scholarly information marketplace.

Listen to EBSCO and Library Journal’s webinar replay for Protecting Your Library: Researching the Financial Stability of Vendors, to learn how to review library vendors and evaluate risks involved with doing business with them.

Learn what the recent article in Library Journal, “Death by 1,000 Cuts: Periodicals Price Survey 2018,” has to say about library budgets not keeping pace with serials price inflation.

EBSCO is offering libraries a summary of the results from the Subscription Management Services Customer Service Survey for Schools.

Still have some print journal subscriptions? You’re not alone. Learn how many librarians handle the tasks associated with the delivery of print issues, such as check in, claiming and reporting.

Learn two ways EBSCO can help you spend less time managing your serials so you can spend more time with patrons.

A recent article in Against the Grain features a recap of the 2017 Electronic Resources and Librarian (ER&L) session, “Tracking E-journal Perpetual Rights: A Discussion Among Publishers, Vendors, and Librarians,” which considers how collaboration can make the process more efficient and worthwhile.