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EBSCO Privacy Policy

EBSCO Privacy Policy

EBSCO Information Services




EIS PRODUCTS AND SERVICES PRIVACY POLICY EIS WEBSITE PRIVACY POLICY

EIS PRODUCTS AND SERVICES PRIVACY POLICY

LAST UPDATED: February 13, 2017

EBSCO Publishing, Inc. and its affiliates, DynaMed, LLC, EBSCO Industries, Inc., and Yankee Book Peddler, Inc. dba GOBI Library Solutions from EBSCO (collectively, “EBSCO Information Services” or “we”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

EBSCO Information Services wants you to have a positive experience in connection with our products and services. We want you to know that we respect the privacy and security of our users. Our goal is to provide you with an experience that delivers the information, resources and services that are helpful to you. In order to achieve this goal, we may collect information from you. We discuss our information collection practices below. This Privacy Policy sets forth the privacy principles we follow, in accordance with our operations.

This Privacy Policy sets forth the privacy practices with respect to your information when you use our software, mobile applications and services (“Services”) how we collect, use and handle your information when you use our websites, software and services (“Services”) how we collect, use and handle your information when you use our websites, software and services (“Services”). If you do not agree to these terms, do not use the Services.

For any questions on this Privacy Policy or our data practices, you can contact us:

By mail at 5724 Highway 280 E, Birmingham, AL 35242, USA, Attn: Data Privacy Officer
By email at privacy@ebsco.com
By telephone at 1-205-991-6600

What Information Is Collected and How is it Used?

[Information about Children's Areas at Section G of this Policy]

A. What Information Do We Collect?

1. Personal Information: information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job function, expertise, postal address, telephone number, email address, credit card information, geolocation and IP address. If you submit any Personal Information relating to other people to us or to our service providers in connection with our Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

2. Non-Personal Information: any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include web server log files, usage data, and device information.

B. How Do We Collect the Information?

We will only collect and use Personal Information when a user voluntarily provides it to us or when an institution or entity customer provides it to us in connection with its method of authenticating users for access to our Services, with the exception of your IP address which may be automatically captured when you use our Services. In order to use some of our Services, or in order to undertake certain actions (such as setting up an account to make a purchase of an article), a user must first complete a registration form or provide an email address that will require disclosure of Personal Information. Such disclosure is strictly voluntary. In order to contact us by email, however, you must provide an email address.

We automatically collect non-Personal Information, including usage data and web server log files, generated from your use of our Services. We use this non-Personal Information in the aggregate. We do not combine these types of non-Personal Information with Personal Information.

Cookies: We may place a “cookie” or other tracking or information gathering device used in the industry in the browser files of a user's computer. A cookie is a piece of data stored on the user's hard drive containing information about the user. We use cookies to collect information about your use of our Services, which enable us to track and target the interests of our users to enhance the experience using our Services. We also use cookies from third parties for analytics purposes. Third party cookies are covered by the third party’s privacy policy.

Users can set their browsers or third party software to reject cookies. If a user rejects the cookie, the user may be unable to use portions of our Services. Some of the third-party websites we provide links to also may use cookies. We have no control over these linked websites or access to or control over cookies or other technology used by linked websites.

The following is a list of the cookies that may be used in some or all of the Services:

Type Purpose
Preference We use these cookies to remember your settings and preferences.
Security We use these cookies to authenticate users and help identify and prevent security risks.
Performance We use these cookies to collect information about how you interact with our Services and to help us improve them.

In addition, some of our Services use cookies provided by third parties in order to improve our performance or services or to serve more relevant content to our users:

Product Type Purpose
BizSum.com, Flipster App (Mobile), EBSCONET.com, DynaMed, DynaMed Plus Analytics Cookie from Google Analytics A third-party cookie provided by Google, Inc. that collects aggregate statistical data about how visitors use the site (i.e., what pages users visit, how long they are on the website, how they got there and what they click on) so that we can improve the user experience and serve up the content our visitors find most useful. They do not collect or store Personal Information. You can find out more about Google’s privacy policy concerning its analytics service at Google privacy policy. Google also offers a tool that allows you to opt-out of being tracked by Google Analytics across all websites and can be found here.
Flipster Crashlytics from Google, Inc. A third-party cookie provided by Google, Inc. that collects aggregated crash data to guide product stability. They do not collect or store Personal Information. The information collected is covered by the Crashlytics privacy policy located here.
EBSCONET.com Analytics Cookie from Full Story A third-party cookie provided by FullStory, Inc. that tracks your use of the site in each session so that we can understand how our customers use the site and ultimately improve our design. The information collected is not accessed by Full Story and is subject to this Privacy Policy.
BizSum.com Advertising Cookie from Google Adwords A third-party cookie provided by Google, Inc. that collects data about your activities on the Website and other websites to provide you targeted advertising, but does not personally or directly identify you. You can find out more about Google’s privacy policy concerning its advertising features at Google privacy policy. You can opt out of being tracked by Google Analytics across all websites here. You can also opt out with Ad Settings or the NAI’s consumer opt-out.

Web Beacons: EBSCO Information Services uses web beacons alone or in conjunction with cookies to compile information about users usage of our Services and interaction with emails from EBSCO Information Services. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. As with cookies, you can use your browser or app settings to control web beacons.

C. How Do We Use the Information?

We use the Personal Information we collect for limited purposes of processing your transactions, establishing the identity of account holders, customer service, authorization, customer support, content processing, content classification, and providing you with information concerning our Services. We will retain this information.

For example, our EBSCOhost Service employs a personalization feature that requires completion of a registration form before a user can use that feature. The personalization feature of EBSCOhost is a powerful tool that provides users with the means to create and save histories of searches they have conducted. We believe the personalization feature is a useful tool that will enhance the user's experience at the site, but it does require the user to provide Personal Information to us.

We use the non-Personal Information we collect to administer the Services, perform diagnostics, collect content-specific usage statistics, protect the Services and their content from inappropriate use, and improve the user's experience.

We may use the Personal Information and non-Personal Information we collect by sharing it with third party agents, vendors, contractors, partners, or content providers of EBSCO Information Services (collectively, “Contractors”) for purposes of managing purchases of our products and services, servicing our systems, data storage contact management, and obtaining support services for our businesses. We are not in the business of selling Personal Information to third parties or Contractors, and will share it with Contractors only as we describe in this Privacy Policy. In situations where we provide Personal Information to Contractors, we ensure access is granted to the Contractors only upon the condition that the Personal Information is kept confidential and is used only for carrying out the services these Contractors are performing for EBSCO Information Services. As part of making that determination whether we will provide Personal Information to Contractors, we will obtain assurances that they will safeguard Personal Information consistently with this Privacy Policy.

We will not disclose any information about your usage data related to our Services to unaffiliated third parties, except as necessary to enhance the product experience, service the legal agreement between us and your employer or affiliated institution under which you are provided access to our Services, to enforce the terms of use, to meet our contractual obligations to report aggregated usage data to content providers, or as required by law.

We also reserve the right to disclose your Personal Information if we are required to do so by law, or in the good faith belief that disclosure of the information is reasonably necessary to comply with legal process, to respond to claims, or to protect or advance the rights, property, safety, or well-being of our company, our employees, customers, or the public.

In the unlikely event that all or substantially all of the assets of EBSCO Publishing, Inc., DynaMed, LLC, EBSCO Industries, Inc. or Yankee Book Peddler, Inc. are acquired, customer information, which may include Personal Information, may be one of the transferred assets.

D. How Do We Secure Personal Information?

EBSCO Information Services has taken steps to ensure that Personal Information collected in the future is secure, and we have limited the number of people who have access to the information, by electronic security systems and password protections that guard against unauthorized access. EBSCO Information Services provides links to third-party websites. These websites may not have the same privacy policies as EBSCO Information Services. We take reasonable care in recommending these websites but we are not responsible for their content or privacy policies. We urge users to read the privacy statement of a third-party website when leaving our Website and linking to a third-party website.

We always use industry-standard technologies when transferring and receiving consumer data we receive. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you in connection with our Services.

E. How Can I Access, Correct, Amend or Remove Information About Me?

We want to assure you that you have access to your Personal Information that we collect and store. Customers may correct or amend information, or delete information that is inaccurate, or prevent their information from being used for purposes other than those for which it was originally collected. To do so, please contact us by written request or email at the contact information stated above.

F. What Choices Do I Have?

We understand that you may not want to allow our disclosure of your Personal Information to our Contractors, or to let us use that information for purposes that you believe may be incompatible with the purpose for which it originally was collected (as permitted by this Privacy Policy) or that you later may authorize. Therefore, you may contact us to inform us that you do not want to permit these uses of your personal identifying information. To do so, please contact us by mail or email at the address or email address provided above.

It is important to us that the Personal Information we collect is appropriate and relevant to the purposes for which we intend to use it. We will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the person providing the information. EBSCO Information Services will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.

G. Collection and Use of Information from Children: Information for Parents

Most of the Services are not directed toward children and are not designed to collect Personal Information from children. For our Services that are designed to be used by children, we comply with the provisions of the Children's On-Line Privacy Protection Act (“COPPA”).

1. Services for Children and Teens That Do Not Collect Personal Information

Unless the Service’s Terms of Use states to the contrary, users of these Services may participate in many activities without providing any personally identifiable information.

We collect the following information on these Services:

  • If a user wants to use our personalization features, we ask the user to register with their first name only. [This is not considered personal information by the FTC.]
  • If a user makes a specific request for a one-time e-mail, we request the user's email address to respond once, but the email address is deleted immediately after responding.
  • Where we do collect a user's email address to respond more than once to a specific request (alerts), we do not allow children under 13 to participate.

We only use the non-Personal Information we collect for internal uses, such as improving and customizing our content. We do not link the information collected through cookies or other devices to personal information that users submit online while participating in our activities.

We will not share or distribute this information to any outside third parties not bound by this Privacy Policy.

2. Services for Children and Teens That Collect Personal Information

Some Services have a target audience of school age children, their parents, teachers, and school administrators. Those Services are governed by special information collection policies. Those policies are viewable by users by clicking on a special privacy policy link that is at the gateway to the websites for those Services. At those sites, it is EBSCO Information Services' policy to require only the minimal collection of information from the user that is reasonably necessary for the user to use the Service. We do not condition children's participation upon disclosure of any more Personal Information than is reasonably necessary to participate in the activity. However, for some Services, it is necessary for EBSCO Information Services to collect Personal Information. The collection and use of that information is explained in the privacy policy that is specific to the Service that collects personal information.

If you are a parent and would like to review any personally identifiable information that we have collected online from your child, have this information deleted, request that there be no further collection or use of your child's information, or if you have questions about these information practices, you may contact us at the address or email address listed above.

3. General Information

For Services other than those in item 2 above, children should not provide information, and should ask a parent to help them. We urge parents to experience the World Wide Web with their children.

EU- U.S. Privacy Shield

EBSCO Information Services complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union or the European Economic Area (EEA) to the United States. EBSCO Information Services has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Framework and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List at [https://www.privacyshield.gov/list].

This Privacy Policy describe the types of personal information we collect, the types of third parties to which we disclose this information, and the purposes for which we do so. Residents of the EU have the right to access the personal information that EBSCO Information Services maintains, and in some cases, may have the right to correct or amend personal information that is inaccurate or has been processed in violation of the Privacy Shield Principles, to the extent allowed by law. To exercise this right, contact us at privacy@ebsco.com.

EBSCO Information Services remains liable if it transfers personal information to third parties who process this personal information in a manner inconsistent with the Privacy Shield Principles.

With respect to Personal Information received or transferred pursuant to the Privacy Shield Framework, EBSCO Information Services is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, EBSCO Information Services may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, EBSCO Information Services commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints may contact EBSCO Information Services by mail at 5724 Highway 280 E, Birmingham, AL 35242 USA, Attn: Data Privacy Officer or by email at privacy@ebsco.com. EBSCO Information Services has further committed to refer unresolved Privacy Shield complaints to TRUSTe, an alternative dispute resolution provider located in the U.S. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit [https://feedback-form.truste.com/watchdog/request] for more information or to file a complaint. The services of TRUSTe are provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Questions

If you have any questions, comments, or concerns regarding this Privacy Policy or our practices, please send us an e-mail or write to us at the addresses found at that page or listed above.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at [https://feedback-form.truste.com/watchdog/request].

Changes to Privacy Policy

We will notify you of changes to this Privacy Policy by posting an updated policy on this page. You agree that continued use of the website is an acknowledgment and consent to any terms contained in this Privacy Policy, current at the time of use. If we make any material changes we will notify you by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Miscellaneous

This Privacy Policy does not apply to information collected by LearningExpress, LLC’s products and services, which are governed the privacy policy located on the websites for such products and services.

Do Not Track Signals: EBSCO Information Services does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions.

EIS WEBSITE PRIVACY POLICY

LAST UPDATED: February 13, 2017

EBSCO Publishing, Inc. and its subsidiaries, DynaMed, LLC and Yankee Book Peddler, Inc. dba GOBI Library Solutions from EBSCO (collectively, “EBSCO Information Services” or “we”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

EBSCO Information Services wants you to have a positive experience at the websites we operate. We want you to know that we respect the privacy and security of our users. Our goal is to provide you with an experience that delivers the information, resources and services that are helpful to you. In order to achieve this goal, we may collect information from you. We discuss our information collection practices below. This Privacy Policy sets forth the privacy principles we follow, in accordance with our operations.

This Privacy Policy sets forth the privacy practices in effect at EBSCO Information Services’ websites, including our Careers Site https://www.ebscohost.com/careers (the “Websites”), and information gathered when you initiate requests for information regarding our products or services. The Websites do not include those sites which host our products, services and applications, which are governed by their own privacy policies. If you do not agree to these terms, do not access these Websites.

For any questions on this Privacy Policy or our data practices, you can contact us:

By mail at 5724 Highway 280 E, Birmingham, AL 35242, USA, Attn: Data Privacy Officer
By email at privacy@ebsco.com
By telephone at 1-205-991-6600

What Information Is Collected and How is it Used?

A. What Information Do We Collect?

1. Personal Information: information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job function, expertise, postal address, telephone number, email address, credit card information, geolocation and IP address. In addition, our Careers Site collects the following Personal Information that you provide us in the job application process: employment history; resume or CV; education history; and sensitive and/or demographic information such as gender, information about your citizenship and/or nationality, medical or health information and/or your racial or ethnic origin. If you submit any Personal Information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

2. Non-Personal Information: any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include device information and web server log files to track trends, administer the Website, track user movement, and gather demographic information, and information collected through cookies.

B. How Do We Collect the Information?

We will only collect and use Personal Information when a user voluntarily provides it to us, with the exception of your geolocation and IP address which may be automatically captured when you use our Websites. In order to use some portions of our Websites, a user must first complete a registration form or provide an e-mail address that will require disclosure of Personal Information. In addition, in order to apply for employment with EBSCO Information Services, you will have to disclose Personal Information regarding your identity and employment history. Such disclosure is strictly voluntary. In order to contact us by e-mail, however, you must provide an e-mail address.

We automatically collect non-Personal Information, including web server log files, generated from your use of our Websites. We use this non-Personal Information in the aggregate. We do not combine these types of non-Personal Information with Personal Information. We may also share aggregated demographic information with our business partners, sponsors, advertisers, and companies that control, are controlled by, or are under common control with EBSCO Information Services.

Cookies: We may place a “cookie” or other tracking or information gathering device used in the industry in the browser files of a user's computer. A cookie is a piece of data stored on the user's hard drive containing information about the user. We use cookies to collect information about your use of our Websites, which enable us to track and target the interests of our users to enhance the experience on our Website. We also use cookies from third parties for marketing purposes (such as interest-based online advertising) that allow us to display EBSCO Information Services promotional material to you on other sites you visit across the internet partners based on your visit to our Websites (e.g. Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting). Third party cookies are covered by the third party’s privacy policy.

Users can set their browsers or third party software to reject cookies. If a user rejects the cookie, the user may be unable to use portions of our Website. Some of the third-party websites we provide links to also may use cookies. We have no control over these linked Websites or access to or control over cookies or other technology used by linked websites.

The following is a list of the cookies that may be used across the Websites:

Type Name Purpose
Analytics Cookie EIS Records marketing activity that users converted on
Analytics Cookie AppleSauce Works with EIS Cookie to track users across our domains (cross domain tracking)
Analytics Cookie Google Analytics A third-party cookie provided by Google, Inc. that collects aggregate statistical data about how visitors use the Website (i.e., what pages users visit, how long they are on the Website, how they got there and what they click on) so that we can improve the user experience and serve up the content our visitors find most useful. They do not collect or store Personal Information. You can find out more about Google’s privacy policy concerning its analytics service at Google privacy policy. Google also offers a tool that allows you to opt-out of being tracked by Google Analytics across all websites and can be found here.
Analytics Cookie Marketing automation webtracking cookie (Munchkin) A third-party cookie provided by Marketo Inc. that recognize you as a unique user when you return to our Website, and to track various data related to your website usage in order to provide custom content or services related to your specific interests. The Marketo Munchkin cookie collects information about your computer and your visits to our marketing web pages such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. The cookies placed by the Marketo server are readable only by Marketo. For more information on Marketo cookies and what they are used for, visit Marketo’s Cookie policy page and privacy page for more information.
Advertising Cookie DoubleClick by Google (Ad Platform) A third-party cookie provided by Google, Inc. that collects data about your activities on EBSCO Websites and other websites to provide you targeted advertising, but does not personally or directly identify you. This information may be used in combination with the data collected through the other cookies listed above. You can find out more about Google’s privacy policy concerning its advertising features at Google privacy policy. You can opt-out of being tracked by Google Analytics across all websites here. You can also opt out with Ad Settings or the NAI’s consumer opt-out.

EBSCO Information Services’ Websites may use social media features, such as the Facebook ‘like’ button (“Social Media Features”). These features may collect your IP address and which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. You may be given the option by such Social Media Features to post information about your activities on our Websites to a profile page of yours that is provided by a third party Social Media network in order to share with others within your network. Social Media Features are either hosted by a third party or hosted directly on the Websites. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.

Web Beacons: EBSCO Information Services uses web beacons alone or in conjunction with cookies to compile information about customers’ and visitors’ usage of our Websites and interaction with emails from EBSCO Information Services. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. As with cookies, you can use your browser or app settings to control web beacons.

C. How Do We Use the Information?

We will use the Personal Information we collect for limited internal purposes that may include, but are not limited to, processing your transactions, establishing the identity of account holders, customer service, development, content processing, content classification, assessing your qualifications for employment, verifying your employment application, and providing you with information concerning our products and services. We will retain this information. We also may use that Personal Information to improve and customize our content.

We use the non-Personal Information we collect, including web server log files to track trends, administer the Websites, track user movement, and gather demographic information.

We may use the Personal Information and non-Personal Information we collect by sharing it with third party agents, vendors, contractors, partners, or content providers of EBSCO Information Services (collectively, “Contractors”) for purposes of managing purchases of our products and services, servicing our systems, data storage contact management, and obtaining support services for our businesses. We are not in the business of selling Personal Information to third parties or Contractors, and will share it with Contractors only as we describe in this Privacy Policy. In situations where we provide Personal Information to Contractors, we ensure access is granted to the Contractors only upon the condition that the Personal Information is kept confidential and is used only for carrying out the services these Contractors are performing for EBSCO Information Services. As part of making that determination whether we will provide Personal Information to Contractors, we will obtain assurances that they will safeguard Personal Information consistently with this Privacy Policy.

We also reserve the right to disclose your Personal Information if we are required to do so by law, or in the good faith belief that disclosure of the information is reasonably necessary to comply with legal process, to respond to claims, or to protect or advance the rights, property, safety, or well-being of our company, our employees, customers, or the public.

In the unlikely event that all or substantially all of the assets of EBSCO Publishing, Inc., DynaMed, LLC or Yankee Book Peddler, Inc. are acquired, customer information, which may include Personal Information, may be one of the transferred assets.

D. How Do We Secure Personal Information?

EBSCO Information Services has taken steps to ensure that Personal Information collected in the future is secure, and we have limited the number of people who have access to the information, by electronic security systems and password protections that guard against unauthorized access. EBSCO Information Services provides links to third-party websites. These websites may not have the same privacy policies as EBSCO Information Services. We take reasonable care in recommending these websites but we are not responsible for their content or privacy policies. We urge users to read the privacy statement of a third-party website when leaving our Website and linking to a third-party website.

We always use industry-standard technologies when transferring and receiving consumer data we receive. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you under this Privacy Policy.

E. How Can I Access, Correct, Amend or Remove Information About Me?

We want to assure you that you have access to your Personal Information that we collect and store. Customers may correct or amend information, or delete information that is inaccurate, or prevent their information from being used for purposes other than those for which it was originally collected. To do so, please contact us by written request or e-mail at the contact information stated above.

F. What Choices Do I Have?

We understand that you may not want to allow our disclosure of your Personal Information to our Contractors, or to let us use that information for purposes that you believe may be incompatible with the purpose for which it originally was collected (as permitted by this Privacy Policy) or that you later may authorize. Therefore, you may contact us to inform us that you do not want to permit these uses of your personal identifying information. To do so, please contact us by mail or email at the address or email address provided above.

It is important to us that the Personal Information we collect is appropriate and relevant to the purposes for which we intend to use it. We will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the person providing the information. EBSCO Information Services will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.

G. Collection and Use of Information from Children

Our Websites are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using the information listed above.

EU- U.S. Privacy Shield

EBSCO Information Services complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union or the European Economic Area (EEA) to the United States. EBSCO Information Services has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Framework and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List at [https://www.privacyshield.gov/list].

This Privacy Policy describe the types of personal information we collect, the types of third parties to which we disclose this information, and the purposes for which we do so. Residents of the EU have the right to access the personal information that EBSCO Information Services maintains, and in some cases, may have the right to correct or amend personal information that is inaccurate or has been processed in violation of the Privacy Shield Principles, to the extent allowed by law. To exercise this right, contact us at privacy@ebsco.com.

EBSCO Information Services remains liable if it transfers personal information to third parties who process this personal information in a manner inconsistent with the Privacy Shield Principles.

With respect to Personal Information received or transferred pursuant to the Privacy Shield Framework, EBSCO Information Services is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, EBSCO Information Services may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, EBSCO Information Services commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints may contact EBSCO Information Services by mail at 5724 Highway 280 E, Birmingham, AL 35242 USA, Attn: Data Privacy Officer or by email at privacy@ebsco.com. EBSCO Information Services has further committed to refer unresolved Privacy Shield complaints to TRUSTe, an alternative dispute resolution provider located in the U.S. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit [https://feedback-form.truste.com/watchdog/request] for more information or to file a complaint. The services of TRUSTe are provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Questions

If you have any questions, comments, or concerns regarding this Privacy Policy or our practices, please send us an e-mail or write to us at the addresses found at that page or listed above.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at [https://feedback-form.truste.com/watchdog/request].

Changes to Privacy Policy

We will notify you of changes to this Privacy Policy by posting an updated policy on this page. You agree that continued use of the Website is an acknowledgment and consent to any terms contained in this Privacy Policy, current at the time of use. If we make any material changes we will notify you by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Miscellaneous

This Privacy Policy does not apply to information collected by LearningExpress, LLC. To learn more about the information practices of LearningExpress, LLC, please visit its website here.

Do Not Track Signals: EBSCO Information Services does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions.