Publisher Support

Welcome!

Do you have questions about how to submit and manage your content that is included in EBSCO products? We help thousands of publishers looking for the same information. Publisher Support can help you with:

  • Setting up the best delivery method for your content
  • Answering data formatting questions
  • Making changes to content, including title or publisher information

General FAQs

  • What is an FTP site?

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    FTP stands for “File Transfer Protocol.” It is easy to use and is the most efficient way to send data to EBSCO. We will supply you with FTP login credentials (the host URL, username, and password). You can log-in, and then drag and drop your PDFs onto the FTP folder.

    These files will be mirrored to EBSCO’s server and our Content Management team will retrieve them for processing.

    If your company has its own consistent FTP location where we can retrieve new files, you can arrange for us to pull your ebooks from that location. 

    For instructions on how to use FTP, please refer to the Content Delivery Guidelines document found in the Quick Links section on this page.

  • What are the preferred delivery methods? -

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    FTP delivery is generally preferred, though we can support web downloading if your PDF full text is available online. For information on delivery options, please contact our Publisher Content Management team at publishercm@ebsco.com. 

  • Where can I find information regarding EBSCO's products and services?

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    View our Publishers and Partnerships portal on our website for more information about all products and services available for publishers.

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    Please submit your request through our publisher contact form. For the quickest response, please be sure to include as many details as possible related to the request.

  • How do I obtain a report of all of my titles available on EBSCO’s platform?

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    Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include as many details as possible related to the request.

  • Can you provide me with access to view my titles on EBSCOhost?

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    Open access to our databases is not available; therefore we are not able to provide a direct link to publisher content on EBSCOhost. For more information, please email our Content Licensing Group. 

  • Where can I find information regarding EBSCO's products and services?

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    View our Partnerships and Publisher Solutions portal for more information about all products and services available for publishers.


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