Publisher Support

Welcome!

Do you have questions about how to submit and manage your content that is included in EBSCO products? We help thousands of publishers looking for the same information. Publisher Support can help you with:

  • Setting up the best delivery method for your content.
  • Managing your technical needs.
  • Ensuring requested changes are made.
  • Answering data-related questions.

Questions?

Feel free to look around, and if you can't find what you're looking for, contact publisher support.

General FAQs

  • How do I obtain a report of all of my titles available on EBSCO’s platform?

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    Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include as many details as possible related to the request.

  • Can you provide me with access to view my titles on EBSCOhost?

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    Open access to our databases is not available; therefore we are not able to provide a direct link to publisher content on EBSCOhost. For more information, please email our Publisher Satisfaction Group. 

  • Where can I find information regarding EBSCO's products and services?

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    View our Partnerships and Publisher Solutions portal for more information about all products and services available for publishers.

  • What are the preferred delivery methods?

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    eBooks

    • FTP

    Audiobooks

    • FTP

    Journals

    • Web Download
    • FTP

  • What is an FTP site?

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    FTP stands for “File Transfer Protocol” and is an internet site where you upload your PDFs and available metadata. We will supply you with credentials (the host, username and password). You can log-in, and then drag and drop your PDFs onto the FTP. These files will be mirrored to EBSCO’s server and our Content Management team will retrieve them for processing.   

  • What are the preferred delivery formats?

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    eBooks

    File Formats Accepted:

    WebReady PDF 1.5 or later, created with Adobe Acrobat version 4.0 (minimum) or higher

    • Submit files free of encryption, password protection, or any security features applied in Acrobat.
    • If the cover is not included in the PDF send the cover separately as a JPG.

    EPUB 2

    • EPUBs must meet International Digital Publishing Forum (IDPF) standard for version 2.0.1.
    • Cover must be embedded in the file as the first image.

    Audiobooks:

    File Specifications:

    Incoming audio files must meet minimum requirements:

    • 44.1 kHz Sampling Range
    • 16-Bit Audio

    File Format Accepted:

    • MP3 (160kbps or greater).  This is the preferred format.

    Journals

    File Formats Accepted:

    PDF 1.3 or later. If created with Adobe Acrobat, Adobe version should be version 5.0 (minimum) or higher.

    • We do NOT accept image-only PDFs, i.e. pages that are scanned or for which images are embedded into the PDF.
    • Submit files free of encryption, password protection, or any security features applied in Acrobat.

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