Publisher Support

Technical Specifications

Preferred File Formats:

Accepted video formats (in order of preference): 

  • MP4
  • avi
  • flv
  • m4v
  • mov
  • mpeg
  • rm
  • wmv 

Accepted transcript file formats:

  • txt Plain text (preferred), UTF-8 encoded
  • csv

FAQs for Video

  • How do I get information about royalties?


    Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include the month/quarter for which you would like royalties information.

  • Who do I contact to review a copy of my contract or for inquiries about my licensing agreement?


    If you have any questions relating to your licensing agreement, please contact your EBSCO business contact or email our Publisher Content Management group.

  • What is an FTP site?


    FTP stands for “File Transfer Protocol.” It is easy to use and is the most efficient way to send data to EBSCO. We will supply you with FTP login credentials (the host URL, username, and password). You can log-in, and then drag and drop your PDFs onto the FTP folder.

    These files will be mirrored to EBSCO’s server and our Content Management team will retrieve them for processing.

    If your company has its own consistent FTP location where we can retrieve new files, you can arrange for us to pull your ebooks from that location. 

    For instructions on how to use FTP, please refer to the Content Delivery Guidelines document found in the Quick Links section on this page.

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