Managers and Executives Disagree on AI—and It’s Costing Companies.

The article focuses on the disconnect between senior executives and middle managers regarding AI adoption in large U.S. companies, highlighting how this divide is hindering the realization of AI’s full business value. While executives tend to be optimistic about AI’s returns and pace of adoption, middle managers—who are responsible for implementing AI in day-to-day operations—are more cautious and report lower perceived ROI. This gap stems from differing roles, time horizons, and experiences with AI’s current limitations. The authors recommend five concrete actions for leadership to bridge this divide, including diagnosing organizational readiness, co-creating AI strategies with managers, reducing managerial workload before adding AI responsibilities, measuring readiness beyond adoption, and fostering upward feedback to align expectations and improve implementation. [Extracted from the article]