Multi‐perspective business process discovery from messaging systems: State‐of‐the art.

Summary: At the stage of identifying and modeling business processes (BP), traditional methods for collecting business expertise are time consuming since they mainly rely on physical communication. Moreover, there are some BP with no formal documentation and their execution relies on implicit knowledge of workers. Therefore, analyzing the logs data generated by messaging systems allowing workers to share such implicit knowledge has been a research area of growing interest. BP knowledge introduced by workers in emails could actually cover multiple BP perspectives that would vary from activity, actors, and data perspectives. This article gives an overview of the current state‐of‐the‐art in multi‐perspective BP discovery from messaging systems as well as the main existing research questions. Different approaches are presented, discussed, and compared against each other on a qualitative level deduced from the defined set of research questions. The resulting overview covers both advantages and disadvantages of current techniques and the research questions that have not been addressed to date. This should provide a solid basis for further research. [ABSTRACT FROM AUTHOR]