Rebuilding Negotiation Talent: Why This Skill Is Missing and How to Fix It.

The article emphasizes the critical importance of negotiation skills within claims and defense organizations, highlighting a significant skills gap that has developed over the years. It notes that while the plaintiff bar has advanced its negotiation capabilities through training and technology, the defense industry has largely neglected this area, resulting in inconsistent outcomes and increased costs. The author argues that improving negotiation skills should be a leadership priority, advocating for structured training, standardized tools, and the integration of technology to enhance negotiation effectiveness. The piece concludes that treating negotiation as a core competency is essential for achieving better financial outcomes and aligning strategies across the claims ecosystem. [Extracted from the article]