JOURNAL ARTICLE

SAFETY SHOULD BE A PERFORMANCE DRIVER.

  • Published In: Harvard Business Review, 2024, v. 102, n. 5. P. 116 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Mittal, Vikas; Piazza, Alessandro; Singh, Sonam 3 of 3

Abstract

The article focuses on how companies commonly mismanage safety by treating it primarily as a compliance cost rather than a strategic performance driver. Despite significant investments and regulatory oversight, workplace accidents and product recalls remain high because executives often underinvest in safety and respond to crises with short-term, image-focused measures. The authors argue that safety can enhance customer satisfaction, employee welfare, sales, and long-term firm value when integrated into core business strategy through a five-step process: defining safety clearly, selecting relevant metrics, anticipating and preventing risks, customizing training, and incentivizing preventive behaviors. Case studies from diverse organizations illustrate how reframing safety as a value accelerator rather than a cost center leads to measurable improvements in safety outcomes and business performance.

Additional Information

  • Source:Harvard Business Review. 2024/09, Vol. 102, Issue 5, p116
  • Document Type:Article
  • Subject Area:Business and Management
  • Publication Date:2024
  • ISSN:0017-8012
  • Accession Number:178978214
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