LEVERAGING HPT TO ENHANCE HVAC TECHNICIAN RETENTION: A MULTISITE CASE STUDY.

This study spotlights ComRef, Inc. (a pseudonym) strengths to amplify sustained heating, ventilation, air-conditioning, and refrigeration technician retention. Guided by human performance technology and ISPI standards (ISPI, n.d.; Van Tiem et al., 2012), our doctoral team led appreciative dialogues and a collaborative survey across 12 high- and low-retention branches. We identified a positive core, technical excellence, peer camaraderie, and exemplary local leadership that fosters loyalty. Cocreating a vision for an optimal technician experience, we recommend predictable, incentive-driven on-call rotations; streamlined, technician-centered workflows; nurturing leadership development; and equitable, union-inspired protections. Grounded in existing successes, our evidence-based interventions position ComRef, Inc. as a thriving, continuously improving employer of choice. [ABSTRACT FROM AUTHOR]