JOURNAL ARTICLE

From Skill to System: The Next Chapter in Insurance Claims Negotiation.

  • Published In: Claims Journal, 2026. P. N.PAG 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Dombrowski, Kate 3 of 3

Abstract

This article concludes a multipart series focused on the central role of negotiation in insurance claims handling, emphasizing that negotiation success depends less on individual talent and more on organizational systems. It argues that defense organizations must adopt data-informed, measurable negotiation processes embedded in daily operations to achieve consistent, repeatable outcomes amid increasing external pressures. Key recommendations include implementing clear metrics, fostering accountability without blame, and driving a cultural shift that values negotiation quality alongside outcomes. The series highlights that reclaiming negotiation as a core competency requires moving from intuition to insight and from isolated skill to institutional capability. [Extracted from the article]

Additional Information

  • Source:Claims Journal. 2026/03, pN.PAG
  • Document Type:Article
  • Subject Area:Business and Management
  • Publication Date:2026
  • Accession Number:192563983
  • Copyright Statement:Copyright of Claims Journal is the property of Wells Media Group and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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