After stints at Nike and Kohl's, Elevance Health's CDIO pivots to using tech to bring more 'delight' to health care.

The article focuses on Ratnakar Lavu’s transition in early 2024 to chief digital information officer (CDIO) at Elevance Health, a leading health benefits provider ranked No. 20 on the Fortune 500. Lavu applies his extensive technology leadership experience from retail and sportswear industries to enhance customer experiences in the complex U.S. health care system through AI-driven innovations. Elevance Health uses generative AI in its Sydney mobile app for member inquiries, automates prior authorization processes, and employs an internal AI chatbot named Spark for corporate tasks. The company is also expanding AI fluency training for employees and exploring agentic AI applications with human oversight to improve benefits and claims management. [Extracted from the article]