JOURNAL ARTICLE
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic.
Published In: Service Science (INFORMS), 2024, v. 16, n. 4. P. 241 1 of 3
Database: Business Source Ultimate 2 of 3
Authored By: Shi, Linxuan; Xu, Zhengtian 3 of 3
Abstract
This article focuses on analyzing the impact of the COVID-19 pandemic on restaurant service demand, particularly the shift between dine-in and takeout modes, using foot traffic data from the Washington metropolitan area. It develops a gamma mixture model (GMM) applied to grouped dwelling-time intervals from SafeGraph mobile phone data to decompose aggregate restaurant visits into dine-in and takeout volumes, addressing challenges such as unlabeled visit modes and low-traffic variability through a regularized expectation-maximization (EM) algorithm. The study finds that limited-service and budget restaurants recovered faster due to their adaptability to takeout channels, while full-service and premium restaurants showed more robust long-term demand for dine-in services. Regional differences emerged, with exurban areas trending more toward takeout, whereas urban areas exhibited less modal shift. The findings highlight ongoing structural transformations in the restaurant industry driven by pandemic-related behavioral changes and the expansion of online food delivery platforms, underscoring implications for employment, business strategies, and policy regulation.
Additional Information
- Source:Service Science (INFORMS). 2024/12, Vol. 16, Issue 4, p241
- Document Type:Article
- Subject Area:Business and Management
- Publication Date:2024
- ISSN:2164-3962
- DOI:10.1287/serv.2023.0103
- Accession Number:181524428
- Copyright Statement:Copyright of Service Science (INFORMS) is the property of INFORMS: Institute for Operations Research & the Management Sciences and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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