Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations.

The article focuses on a special issue call for research on responsible retail operations, emphasizing sustainability and social responsibility beyond traditional profit-maximizing objectives. It highlights key issues in retail such as waste, labor conditions, carbon emissions, community impact, food accessibility, and data privacy, and defines retail broadly to include consumer-facing activities like stores, online retail, restaurants, banks, airlines, and amusement parks, excluding healthcare services. Submissions must incorporate responsible outcome metrics and adhere to a peer-reviewed process, with deadlines spanning from January 2025 for scope checks to final decisions in September 2026. The call encourages diverse research methods to advance theoretical and empirical understanding and provide practical tools for responsible retail management.