Method for Using Voicemail and Email for Qualitative Data Collection Among Nurses.

This article focuses on an innovative qualitative data collection method developed to capture nurses' experiences working during the COVID-19 pandemic. Guided by the theoretical framework of guerrilla theorizing, researchers implemented a programmable voicemail system (Twilio) allowing nurses to asynchronously share their stories by leaving voice messages after consenting via phone prompts. Recruitment was conducted through social media and nursing listservs, resulting in 70 usable voicemails and 16 email narratives, which were transcribed and analyzed using content analysis. This participant-centered approach aimed to reduce research burden and promote inclusivity by offering multiple modes of expression, though limitations included the inability to ask follow-up questions and challenges related to asynchronous data collection. The study suggests that further refinement and standardization of this method could enhance qualitative research among hard-to-reach populations.