Crisis Management and Organizational Resilience: Learning from Global Business Disruptions.

The purpose of this research is to examine the link between crisis management practices and organizational readiness for crises in the healthcare, financial, manufacturing, and retail industries. In particular, it aims at determining the most effective crisis management measures that play a major role in enhancing resilience and evaluating the role of sectoral strategies in enhancing crisis preparedness. Out of the 500 surveys distributed, 385 were filled up, which gave a response rate of 77 percent. The quantitative analysis proved that there is a strong positive correlation between the application of effective crisis management strategies and organizational resilience (F(3, 381) = 24.56, p < 0.001), where preparedness and planning explained 45 % of the variance. Furthermore, the qualitative data from the semi-structured interviews revealed that proactive risk management, leadership flexibility, and organizational culture were important components of resilience; proactive risk management was mentioned in 8 out of 10 interviews. The study therefore calls for the need to adopt and enhance the crisis management frameworks that will enhance resilience in the current evolving environment. Regarding the main theme, understanding preparedness, communication, and leadership adaptability seem to be crucial for work on an organization’s crisis management which in turn provides them with an opportunity to be stronger and more sustainable in the long-term perspective. [ABSTRACT FROM AUTHOR]