A Script Analysis of Successful Police Interventions Involving Individuals in Crisis.

This study focuses on identifying the step-by-step police intervention script that leads to peaceful cooperation with individuals in crisis (IC), defined as emotionally or mentally impaired persons whose decision-making and behavior are affected. Using script analysis on 130 police reports from the Sherbrooke Police Department in Quebec, Canada, the research outlines a six-step intervention process: receiving the emergency call, arriving at the scene, assessing the situation, engaging with the IC, managing the situation, and completing the intervention. Findings indicate that police support techniques—such as explaining the intervention's purpose, asking for cooperation, and involving the IC in problem-solving—significantly increase the likelihood of IC providing information, complying with instructions, and calming down, thereby facilitating de-escalation. Conversely, the use of nonphysical (e.g., threats, verbal disapproval) or physical control techniques (e.g., restraints, joint locks) reduces cooperation and increases crisis escalation. The study suggests that fostering collaboration among police, mental health professionals, and trusted third parties, alongside enhanced training in support-based communication, may improve outcomes in police encounters with IC.