What's Lost When Data Systems Don't Communicate.

This article explores the concept of "disconnection debt" and its effects on businesses when data systems are not integrated. It discusses the challenges faced by employees who must manually transfer data between multiple systems, resulting in inefficiencies, errors, and delays. The article presents findings from a study that examined the impact of disconnected systems on various business functions and industries. It concludes that disconnected systems lead to negative business outcomes, including delayed order management, customer onboarding, and service assurance. The article suggests that leaders should prioritize gaining visibility into disconnected systems and implementing short-term fixes, such as building single-pane applications and automating tasks, while also pursuing long-term solutions like re-engineering systems and building more APIs. [Extracted from the article]