JOURNAL ARTICLE

Applying lessons from the hotel industry to patient care: a unique approach to chairside communication in the dental practice.

  • Published In: Primary Dental Journal, 2025, v. 14, n. 3. P. 71 1 of 3

  • Database: Dentistry & Oral Sciences Source 2 of 3

  • Authored By: Sawaya, Miles 3 of 3

Abstract

The article focuses on the importance of effective communication strategies in dentistry, drawing parallels between hospitality training and dental practice. It emphasizes that skills such as verbal and non-verbal communication, emotional intelligence, and a service-oriented mindset are crucial for enhancing patient care and satisfaction. The author reflects on their own experiences in the hotel industry, highlighting how these lessons can be applied to improve interactions with patients, particularly those experiencing anxiety or dissatisfaction. The article advocates for integrating communication training into dental education to foster a more empathetic and responsive approach to patient care. [Extracted from the article]

Additional Information

  • Source:Primary Dental Journal. 2025/09, Vol. 14, Issue 3, p71
  • Document Type:Article
  • Subject Area:Dentistry
  • Publication Date:2025
  • ISSN:2050-1684
  • DOI:10.1177/20501684251392315
  • Accession Number:190206189
  • Copyright Statement:Copyright of Primary Dental Journal is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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