JOURNAL ARTICLE

A Strategic Approach for Meeting Customer Demand as Quickly as Possible.

  • Published In: Harvard Business Review Digital Articles, 2024. P. 1 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Krippendorff, Kaihan; Wolcott, Robert C. 3 of 3

Abstract

The article discusses the concept of "proximity" as a strategic approach for meeting customer demand quickly. It highlights how digital technologies are bringing value closer to the moment of demand in time and space, enabling personalized solutions at the point of demand. The article outlines four key shifts that enable proximity: from physical to digital customers, economies at scale to personalization at scale, search to creation, and customer-centric to ecosystem-centric mindset. It also provides four steps for strategists to identify potential strategic moves that proximity offers, emphasizing the importance of envisioning, assessing barriers, brainstorming trends, and mapping opportunities. [Extracted from the article]

Additional Information

  • Source:Harvard Business Review Digital Articles. 2024/10, p1
  • Document Type:Article
  • Subject Area:Engineering
  • Publication Date:2024
  • Accession Number:180508664
  • Copyright Statement:Copyright 2024 Harvard Business Publishing. All Rights Reserved. Additional restrictions may apply including the use of this content as assigned course material. Please consult your institution's librarian about any restrictions that might apply under the license with your institution. For more information and teaching resources from Harvard Business Publishing including Harvard Business School Cases, eLearning products, and business simulations please visit hbsp.harvard.edu. (Copyright applies to all Abstracts.)

Looking to go deeper into this topic? Look for more articles on EBSCOhost.