JOURNAL ARTICLE

"We Want to Make Ourselves Better".

  • Published In: Harvard Business Review, 2026, v. 104, n. 1. P. 38 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: IGNATIUS, ADI 3 of 3

Abstract

The article focuses on Bob Sternfels's leadership as global managing partner of McKinsey & Company since 2021, highlighting his efforts to restore the firm's reputation following scandals, including its involvement in the U.S. opioid crisis, and to modernize its business model for the AI era. Sternfels discusses McKinsey's shift from traditional advisory services toward an outcomes-based model that ties fees to client impact, the evolving skills sought in consultants—emphasizing resilience, collaboration, and adaptability—and the integration of AI agents alongside human employees. He also addresses the firm's commitment to tighter governance and compliance, organizational transformation, and the challenges CEOs face in leveraging technology and building resilient enterprises.

Additional Information

  • Source:Harvard Business Review. 2026/01, Vol. 104, Issue 1, p38
  • Document Type:Interview
  • Subject Area:History
  • Publication Date:2026
  • ISSN:0017-8012
  • Accession Number:189870411
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