Disney's New CEO and the Rise of "Experience Intelligence".

The article focuses on Josh D'Amaro's appointment as CEO of The Walt Disney Company and the emerging leadership concept of "experience intelligence," defined as the ability to read and shape human experiences to create lasting positive feelings that drive behavior and business outcomes. D'Amaro exemplifies this leadership style by fostering genuine connections with employees and guests, emphasizing experiences that people say they love rather than merely like or respect. The article also highlights similar approaches by leaders at Kroger, Chick-fil-A, and Pacific Gas and Electric Company, illustrating how experience intelligence contrasts with traditional directive or transactional leadership by prioritizing human flourishing and emotional engagement. This shift signals a broader organizational trend toward valuing love-driven experiences as a key driver of loyalty, learning, and advocacy.