Building a Strong U.S. Middle Class Requires High-Productivity, High-Dignity Service Jobs.

The article focuses on the necessity of transforming frontline service jobs into high-productivity, high-dignity roles to rebuild the U.S. middle class, emphasizing that service sector employment far exceeds manufacturing jobs and will continue to grow. It highlights the Good Jobs Strategy, exemplified by companies like Costco and QuikTrip, which invest in workers through higher wages, benefits, stable schedules, and career development to enhance productivity and employee dignity. The article calls for business leaders, policymakers, business schools, and worker organizations to support this model by redesigning work systems, revising regulations, and changing societal narratives around service work to create sustainable, respectable careers in the service sector.