JOURNAL ARTICLE

The Southwest Airlines Winter Meltdown Case studies on risk, technical debt, operations, passengers, regulators, revenue, and brand.

  • Published In: Information Systems Education Journal, 2024, v. 22, n. 5. P. 59 1 of 3

  • Database: Education Source Ultimate 2 of 3

  • Authored By: Witman, Paul D.; Prior, Jim; Nickl, Tracy; Mackelprang, Scott 3 of 3

Abstract

The winter storm of late 2022 caused difficulties for many US-based airlines, but none more so than Southwest Airlines. Like other airlines, Southwest canceled flights in the early stages of the storm. Their attempted recoveries failed due to procedural and technology issues. The airline was unable to cope with the magnitude of canceled flights, aircraft and crews in the wrong places, disrupted passenger plans, and luggage separated from its owners. Over the next several days, Southwest canceled tens of thousands of flights, called in thousands of additional staff to support manual operations, and flew a reduced schedule for a time before returning to normal operations. The case provides numerous scenarios for you to analyze and research, to strengthen your understanding of the underlying concepts. [ABSTRACT FROM AUTHOR]

Additional Information

  • Source:Information Systems Education Journal. 2024/11, Vol. 22, Issue 5, p59
  • Document Type:Article
  • Subject Area:History
  • Publication Date:2024
  • ISSN:1545679X
  • DOI:10.62273/EFWA2093
  • Accession Number:177024249
  • Copyright Statement:Copyright of Information Systems Education Journal is the property of Information Systems & Computing Academic Professionals (ISCAP) and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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