Revealing the effects of business intelligence tools on technostress and withdrawal behavior: The context of a developing country.

This article investigates the relationship between business intelligence (BI) system usage, technostress, and work withdrawal behaviors (WWBs) among employees in Jordanian travel agencies, applying the Transactional Theory of Stress as a theoretical framework. Using survey data from 222 employees and Partial Least Squares Structural Equation Modeling (PLS-SEM), the study finds that BI system usage significantly increases technostress, which in turn leads to higher levels of WWBs; technostress also mediates the relationship between BI usage and WWBs. The research highlights the potential negative consequences of BI systems in developing country contexts, emphasizing the need for managerial attention to technology fit and employee support to mitigate technostress and its impact on workplace behaviors. Limitations include the use of convenience sampling and cross-sectional design, suggesting future research with larger, probabilistic samples and longitudinal methods.