Exploring the impact of technostress on work behaviors: Empirical evidence and interventions for enhanced workplace well-being.

This article investigates the impact of workplace technostress—stress caused by rapid digital technology developments—on employee behaviors, specifically organizational citizenship behaviors (OCBs) and deviant workplace behaviors (DWBs), using data from 256 Korean employees and their supervisors. The study finds that technostress negatively correlates with OCBs and positively correlates with DWBs, with these effects being more pronounced among employees perceiving low levels of perceived organizational support (POS), which refers to employees’ perception of how much their organization values and supports them. The research applies the transactional theory of stress and the conservation of resources (COR) theory to explain how technostress depletes employees’ resources, and how POS can mitigate its adverse effects. The findings suggest that enhancing POS through supportive organizational practices may help reduce the negative behavioral consequences of technostress, contributing to healthier and more productive work environments. Limitations include the study’s focus on Korean employees and cross-sectional data, indicating a need for further research in diverse cultural contexts and longitudinal designs.