JOURNAL ARTICLE

First Point of Contact: Can Procedural Justice Be Applied by Emergency Calltakers?

  • Published In: Policing: A Journal of Policy & Practice, 2023, v. 17. P. 1 1 of 3

  • Database: Academic Search Ultimate 2 of 3

  • Authored By: Goodier, Michael; Lum, Cynthia 3 of 3

Abstract

This article focuses on the role of emergency calltakers, who serve as the initial contact for individuals requesting police services, within ongoing criminal justice reform efforts. It examines the potential for procedural justice training—typically used in officer–citizen interactions—to enhance the legitimacy of the justice system when applied to calltakers. Based on a systematic observational study of police calltakers and dispatchers, the analysis highlights challenges and considerations in adapting procedural justice principles to this group. The article contributes to discussions on how reforms might extend beyond frontline officers to include emergency communication personnel.

Additional Information

  • Source:Policing: A Journal of Policy & Practice. 2023/01, Vol. 17, p1
  • Document Type:Article
  • Subject Area:Law
  • Publication Date:2023
  • ISSN:1752-4512
  • DOI:10.1093/police/paac102
  • Accession Number:178190275
  • Copyright Statement:Copyright of Policing: A Journal of Policy & Practice is the property of Oxford University Press / USA and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Looking to go deeper into this topic? Look for more articles on EBSCOhost.