JOURNAL ARTICLE

Research: Traditional Marketing Doesn't Work on AI Shopping Agents.

  • Published In: Harvard Business Review Digital Articles, 2026. P. 1 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Sabbah, Jafar; Acar, Oguz A. 3 of 3

Abstract

The article focuses on how traditional marketing tactics are largely ineffective on AI shopping agents, which are increasingly making purchasing decisions on behalf of consumers. Research testing eight common e-commerce promotional mechanisms across four AI models found that only product ratings consistently influenced AI agents similarly to human buyers, while other tactics like scarcity cues and strike-through pricing showed inconsistent or negative effects. Marketers are advised to prioritize fundamentals such as competitive pricing and authentic reviews, treat each AI model as a distinct market segment, and develop dynamic strategies that adapt promotional content based on the specific AI agent interacting with their site. The study emphasizes the need for ongoing testing infrastructure to track AI behavior changes, as promotional effectiveness may shift with model updates, and warns that advanced AI agents may penalize overt marketing tactics rather than ignore them. [Extracted from the article]

Additional Information

  • Source:Harvard Business Review Digital Articles. 2026/05, p1
  • Document Type:Article
  • Subject Area:Marketing
  • Publication Date:2026
  • Accession Number:193728390
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