How to Structure Customer Service Calls to Boost Satisfaction and Sales.

  • Published In: Harvard Business Review Digital Articles, 2024. P. 1 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Berger, Jonah; Yang Li; Packard, Grant 3 of 3

Abstract

The article introduces a research method that companies can use to explore the impact of language timing and communication styles within their own organization and help structure customer service calls to boost satisfaction and sales.

Additional Information

  • Source:Harvard Business Review Digital Articles. 2024/07, p1
  • Document Type:Article
  • Subject Area:Marketing
  • Publication Date:2024
  • Accession Number:179403731

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