JOURNAL ARTICLE

5 Ways Marketing and Sales Leaders Can Embrace GenAI.

  • Published In: Harvard Business Review Digital Articles, 2023. P. 1 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Korst, Jeremy; Puntoni, Stefano 3 of 3

Abstract

This article discusses the potential impact of generative AI on marketing and sales. It highlights how AI and machine learning have already transformed various aspects of marketing, such as advertising, retailing, and market research. The article emphasizes that AI can process vast amounts of information and provide flexibility, analysis, targeting, and personalization that humans cannot achieve alone. However, the survey conducted with business leaders reveals that marketing and sales leaders have limited familiarity with generative AI and low utilization of it in their work. The article suggests that marketing and sales leaders should invest in training, adopt an intentional test-and-learn approach, establish policies to safeguard data, ensure quality control, and enhance creativity with the help of generative AI. [Extracted from the article]

Additional Information

  • Source:Harvard Business Review Digital Articles. 2023/11, p1
  • Document Type:Article
  • Subject Area:Marketing
  • Publication Date:2023
  • Accession Number:173873751
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