JOURNAL ARTICLE

Work and gendered dimensions of recognition in the retail sector in Chile: Analyzing the experience of female cashiers in large supermarkets.

  • Published In: Gender, Work & Organization, 2025, v. 32, n. 2. P. 820 1 of 3

  • Database: Academic Search Ultimate 2 of 3

  • Authored By: Guerra‐Arrau, Rodrigo; Stecher, Antonio 3 of 3

Abstract

This article presents the results of research exploring the dynamics of recognition in the interactive work of female cashiers in supermarket chains in Santiago, Chile. Based on three dimensions of recognition configured from gendered elements of interactive service work, cashiers' recognition experiences are analyzed, considering their socio‐biographical trajectories, their link with the companies, and the dynamics of the trade they establish in customer service labor. Findings show ambivalent recognition processes combining those instituted "from above" by the administration and those articulated "from below" by families, professional peers, and customers in daily interactions. Based on the results, the article discusses the challenges for a research agenda on recognition at work capable of considering the gendered dynamics of work in the service sector. [ABSTRACT FROM AUTHOR]

Additional Information

  • Source:Gender, Work & Organization. 2025/03, Vol. 32, Issue 2, p820
  • Document Type:Article
  • Subject Area:Marketing
  • Publication Date:2025
  • ISSN:0968-6673
  • DOI:10.1111/gwao.13187
  • Accession Number:183976869
  • Copyright Statement:Copyright of Gender, Work & Organization is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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