Use, Benefits, and Barriers to Financial and Credit Counseling Among Veterans According to Financial Counselors and Other Subject Matter Experts.

This article focuses on a survey study examining the perceptions of financial providers and experts regarding barriers and facilitators to financial and credit counseling services for U.S. veterans, particularly those experiencing homelessness or housing instability. The study found that while financial counseling and money management programs benefit veterans by improving credit scores, housing stability, employment, and mental health, significant barriers exist, including lack of program awareness, eligibility confusion, transportation challenges, stigma, and distrust of government services. Most financial counseling services are provided outside of Veterans Affairs (VA) facilities through community partners, highlighting the need for increased accessibility, better communication, outreach, and veteran-centered approaches to build trust and engagement. Respondents also suggested that mandated counseling within VA homeless programs could improve participation, though concerns about autonomy and distrust may affect effectiveness.