What It Takes to Fix a "Mean" Workplace.

The article focuses on the challenges of fostering civility in the workplace and the significant impact of incivility on productivity and employee well-being. It highlights that nearly 60% of workers perceive U.S. society as uncivil, with incivility costing businesses approximately $2 billion daily in lost productivity. The authors discuss the ambiguity of uncivil behaviors, which can vary across cultures and contexts, and propose three habits—noticing, naming, and breaking the cycle of automatic responses—to promote civility. They emphasize that while civility is a crucial first step, respect requires deeper cognitive engagement and is influenced significantly by leadership behavior. [Extracted from the article]