How to Foster Psychological Safety When AI Erodes Trust on Your Team.

The article focuses on how integrating artificial intelligence (AI), particularly generative AI (gen AI), into teams can erode trust and disrupt team dynamics, emphasizing the importance of fostering psychological safety to address these challenges. It highlights that AI errors create "trust ambiguity," undermining team members’ confidence in both AI outputs and their own judgment, and that AI’s lack of transparency impedes collaborative sense-making and accountability processes typical in human teams. The authors recommend treating AI integration as a team learning challenge by encouraging experimentation, modeling fallibility and curiosity, establishing protocols for intelligent failure, and preserving human connection to maintain trust and effective collaboration. Successful AI adoption requires leaders to prioritize psychological safety, clear communication, and continuous learning to optimize human-AI teaming rather than focusing solely on technology performance.