Put Your Ego Aside: Law is a service industry.
Published In: ABA Journal, 2026. P. 16 1 of 3
Database: Academic Search Ultimate 2 of 3
Authored By: RHINEHART, ERIN E. 3 of 3
Abstract
The article emphasizes the importance of viewing the legal profession as a service-oriented field, akin to traditional service industries. It argues that lawyers should prioritize client experience alongside technical legal expertise, recognizing that clients seek not only solutions to their problems but also a supportive and empathetic interaction. Key strategies for enhancing client relationships include making strong first impressions, managing expectations, and effectively handling difficult clients. By adopting a service-oriented mindset, lawyers can improve their practice and better serve their clients, ultimately elevating the profession as a whole. [Extracted from the article]
Additional Information
- Source:ABA Journal. 2026/01, p16
- Document Type:Article
- Subject Area:Psychology
- Publication Date:2026
- ISSN:0747-0088
- Accession Number:191106335
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