JOURNAL ARTICLE

The Gen AI Playbook for Organizations.

  • Published In: Harvard Business Review, 2025, v. 103, n. 6. P. 118 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Anand, Bharat N.; Wu, Andy 3 of 3

Abstract

The article focuses on a strategic framework for organizations to effectively deploy generative AI (gen AI) by evaluating tasks based on two factors: the cost of errors and the type of knowledge required (explicit data versus tacit knowledge). It categorizes tasks into four quadrants—no regrets, creative catalyst, human-first, and quality control—guiding leaders on where gen AI can operate autonomously, augment creativity, assist human judgment, or require human oversight. The authors emphasize that competitive advantage arises not from speed alone but from distinctive, strategic use of gen AI combined with proprietary data and organizational redesign. They caution against waiting for perfect AI and advocate broad access, experimentation, and alignment of people, processes, and data to unlock near-term value and sustainable differentiation.

Additional Information

  • Source:Harvard Business Review. 2025/11, Vol. 103, Issue 6, p118
  • Document Type:Article
  • Subject Area:Religion and Philosophy
  • Publication Date:2025
  • ISSN:0017-8012
  • Accession Number:188661127
  • Copyright Statement:Copyright © Harvard Business Publishing. All Rights Reserved. This content is intended for individual research use only, subject to the following: Unless permission is expressly granted in a separate license, this content may NOT be used for classroom or teaching use, which includes teaching materials, electronic reserves, course packs or persistent linking from syllabi. Please consult your institution's librarian about the nature of relevant licenses held by your institution and the restrictions that may or may not apply.Unless permission is expressly granted in a separate license, this content may NOT be used in corporate training and/or as corporate learning materials. For corporate users, please consult the specific terms of your company's license(s) for complete information and restrictions. For more information and teaching resources from Harvard Business Publishing including Harvard Business School Cases, eLearning products, and business simulations please visit hbsp.harvard.edu. (Copyright applies to all Abstracts.)

Looking to go deeper into this topic? Look for more articles on EBSCOhost.