JOURNAL ARTICLE
How to Solve One of the Most Expensive Problems in Employer Healthcare.
Published In: Harvard Business Review Digital Articles, 2026. P. 1 1 of 3
Database: Business Source Ultimate 2 of 3
Authored By: Rice, Elizabeth; Buck, Shealynn; Bowling, Carrie; Lester, Steven J.; Taiwo, Oyebode 3 of 3
Abstract
The article focuses on a center-of-excellence model developed by the Mayo Clinic Complex Care Program to address high healthcare costs associated with employees who have undiagnosed or complex medical conditions. By providing coordinated, multidisciplinary evaluations that compress months of specialist visits into days, the program improves diagnostic accuracy and treatment plans, leading to significant cost savings and better patient outcomes. Employers like 3M, which offers this program to its workforce, have seen substantial reductions in unnecessary procedures and healthcare spending, alongside improved employee health and retention. The model involves collaboration among employers, payers, and brokers to identify high-risk individuals and support their access to specialized care, demonstrating a scalable approach to managing complex healthcare needs within employer-sponsored plans. [Extracted from the article]
Additional Information
- Source:Harvard Business Review Digital Articles. 2026/03, p1
- Document Type:Article
- Subject Area:Religion and Philosophy
- Publication Date:2026
- Accession Number:192279713
- Copyright Statement:Copyright 2026 Harvard Business Publishing. All Rights Reserved. Additional restrictions may apply including the use of this content as assigned course material. Please consult your institution's librarian about any restrictions that might apply under the license with your institution. For more information and teaching resources from Harvard Business Publishing including Harvard Business School Cases, eLearning products, and business simulations please visit hbsp.harvard.edu. (Copyright applies to all Abstracts.)
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