Understanding and investigating potential problematic behaviour towards colleagues.

Why you should read this article: • To recognise there are occasional instances of problematic behaviour towards colleagues in nursing teams • To learn ways of investigating potential problematic behaviour through exploring the beliefs, values and attitudes of individuals and the team • To contribute towards revalidation as part of your 35 hours of CPD (UK readers) • To contribute towards your professional development and local registration renewal requirements (non-UK readers). Behaviour towards colleagues within the nursing team that undermines teamwork and conflicts with standards and policies can be described as problematic. It is important that nurse managers understand and investigate potential problematic behaviour towards colleagues, particularly in today’s healthcare environment where team cohesion and morale are constantly under threat. In this article, the author highlights the challenges for nurse managers and describes the sensitive and respectful exploratory process they need to undertake. Nurses’ behaviours are underpinned by beliefs, values and attitudes so investigating potential problematic behaviour warrants an exploration of these aspects with individual nurses and with the nursing team. Therefore, the author also suggests a way for nurse managers to conduct a collective exploration of the team’s values. [ABSTRACT FROM AUTHOR]