JOURNAL ARTICLE

The future of fast-food service? Cashiers are Zooming in from the Philippines to take your order at a NY fried chicken joint.

  • Published In: Fortune.com, 2024. P. N.PAG 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Rogelberg, Sasha 3 of 3

Abstract

The article discusses the innovative use of virtual cashiers at Sansan Chicken in Manhattan, where employees in the Philippines assist customers via video chat. This model, facilitated by the company Happy Cashier, aims to reduce labor costs in the fast-food industry, which faces rising minimum wages and operational expenses. While the virtual cashiers provide a friendly service, concerns arise regarding the impact on local employment and the potential for further automation, including the future use of AI in customer service roles. The article highlights the balance between cost-saving measures and the importance of human connection in dining experiences. [Extracted from the article]

Additional Information

  • Source:Fortune.com. 2024/04, pN.PAG
  • Document Type:Article
  • Subject Area:Social Sciences and Humanities
  • Publication Date:2024
  • Accession Number:176511946
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