JOURNAL ARTICLE

Conflict resolution in online mental health support groups: The role of empathy and informal mediation.

  • Published In: Language & Dialogue, 2024, v. 14, n. 2. P. 239 1 of 3

  • Database: Communication Source 2 of 3

  • Authored By: Figueras Bates, Carolina 3 of 3

Abstract

The literature on online mental health support groups usually stresses the harmonious side of users' interactions. However, differences regarding the experience of the illness might escalate into social conflict. The aim of this study is to explore acts of conflict resolution in an online Spanish mental health forum for recovery from an eating disorder (ED). Focusing on a specific long dispute between one regular contributor and several other members, I perform a micro-analysis of the discursive moves deployed in this polylogue by those who act as informal mediators to mitigate negative emotions, to rephrase participants' perspectives and to promote relational empathy within the group. The goal of mediation in the forum is to reinstate the social order of acceptable recovery practices and discourses. [ABSTRACT FROM AUTHOR]

Additional Information

  • Source:Language & Dialogue. 2024/07, Vol. 14, Issue 2, p239
  • Document Type:Article
  • Subject Area:Social Sciences and Humanities
  • Publication Date:2024
  • ISSN:2210-4119
  • DOI:10.1075/ld.00171.fig
  • Accession Number:178947390
  • Copyright Statement:Copyright of Language & Dialogue is the property of John Benjamins Publishing Co. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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