Effective Planning of the Job Scheduling for Food Service Staffs to Maintain Quality of Service with Minimize Staff Costs.

In order to ensure that the quality of services remains consistent, managers of food service operations standardize a number of different aspects of operations. Those who are on the front lines of these activities are expected to carry out their duties in accordance with the instructions. In order for frontline staff members to be able to execute their tasks effectively, it is expected of them that they will be able to regulate their emotions and actions. As a result, this study investigated the effect of job standardization on emotional labor, as well as the effect of emotional labor on emotional exhaustion and job satisfaction among frontline employees in the hotel industry. The organizational role theory and the emotion regulation theory served as the guiding basis for this investigation. This study also explored the function that quality of service plays as a mediator in the connection between work scheduling, on the one hand, and lowering staff costs, on the other hand. Design/methodology/approach – The design, methods, and approach of this study are intended to be exploratory in nature. Data of 217 employees were received and has been considered been processed with the use of structural equation modeling (SEM), which has been of great assistance. Research limitations/implications – The research limitations and implications of this study involve the participation of expatriates who are currently working in India. The information was acquired by the use of a questionnaire method on its own independently. Originality/value – The data that was acquired from individuals who have been working in the various industries for a longer amount of time helps to permit the empirical evidence, which indicates that the data is original and valuable. It is possible to adapt the conceptual framework that was produced in this study to geographical regions that are different from one another. [ABSTRACT FROM AUTHOR]